The API lets several team members handle chats, connects WhatsApp to your CRM and website, supports chatbots and automated replies, and allows approved broadcast messages at scale.
WhatsApp Business API & Meta integration
Answer customers instantly, capture every Facebook and Instagram lead, and keep it all in your CRM — automatically.
In Sri Lanka, customers would rather message you on WhatsApp than fill in a form. That’s great — until you have more messages than people to answer them, or leads from your Facebook ads sitting in a spreadsheet nobody checks.
We set up the official WhatsApp Business API and connect Facebook and Instagram to the tools you already use. New leads land in your CRM straight away, common questions get answered automatically, and your team picks up the conversations that need a person.
What it can do for your business
- Reply to WhatsApp enquiries instantly, any time of day
- Send Facebook and Instagram lead-form leads straight to your CRM or email
- Run chatbots for sales questions, bookings and support
- Send approved broadcast and order-update messages
- Track which ads and campaigns turn into real customers
WhatsApp Business API. Official API setup, automated replies, chatbot flows and connection to your CRM — with help getting the green-tick verified account.
Lead automation. Leads from Facebook and Instagram ads pushed instantly into your CRM, email marketing or a WhatsApp follow-up.
Meta automation we set up
WhatsApp chatbotsAutomated sales and support conversations.
Facebook lead form syncEvery lead saved and sent to the right person in real time.
Instagram DM automationInstant replies and tagging for incoming messages.
CRM & ERP integrationSalesforce, HubSpot, Zoho and other systems.
Pixel & Conversions APIAccurate tracking for better-performing ads.
Business verification helpWe prepare and guide you through Meta’s verification.
How we work
- Business verificationWe set up Meta Business Manager and help you get verified.
- API setupSecure tokens, webhooks and your WhatsApp number configured.
- Design the conversationsWe plan chatbot flows and lead routing with your team.
- Connect your systemsCRM, email and internal tools linked up.
- Test and fine-tuneWe monitor the first weeks and adjust anything that isn’t working.
Questions about WhatsApp and Meta API
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What is the benefit of the WhatsApp Business API over the normal app?
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Do I need a verified business to use the WhatsApp API?Yes. Meta requires business verification for higher messaging limits and the Official Business Account (green tick). We help you prepare the documents for a smooth verification.
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Can you connect Facebook leads to our CRM?Yes. We sync Facebook and Instagram lead forms with CRMs like HubSpot, Zoho and Salesforce, so every enquiry appears in your sales pipeline straight away.
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Can a chatbot really handle customer questions?For common questions — prices, opening hours, order status, booking requests — yes. Anything it can’t answer is handed to a person on your team.
Free consultation, no obligation